FAQ

Q. How do I download an updated version of the 2107v1 Catalog Index?

A. Click the link below to begin downloading the PDF copy of the Index. Click Here>>Download Index  


Q. What is your minimum order amount?

A. Our minimum for new orders and re-orders is $500.


Q. What is my shipping going to cost?

A. Shipping is capped by each zone that it ships to and applies to back-orders. (See our Flat Rate Shipping Map)

West West Central Central Central East East East East East
Washington
Oregon
California
Nevada
Arizona
Utah
Idaho
Texas
N. Dakota
S. Dakota
Nebraska
Kansas
Minnesota
Iowa
Montana
Wyoming
Colorado
New Mexico
Oklahoma
Missouri
Arkansas
Louisiana
Wisconsin
Illinois
Michigan
Indiana
Ohio
Kentucky
Tennessee
Mississippi
Alabama
Georgia
Florida
S. Carolina
N. Carolina
Virginia
W. Virginia
Pennsylvania
Maryland
New Jersey
New York
Connecticut
Vermont
Rhode Island
New Hampshire
Delaware
Massachusetts

Q. When will my order ship?

A. Orders from the shows will ship 1-2 weeks after the end of the show it was placed at. Re-orders ship within 72 hours after they are received. 


Q. Is everything in-stock?

A. Our average fill rate is 75-85% complete. We strive to keep our products in stock as much as possible, however items may be out of stock and will be shipped when available. 


Q. Which credit cards are accepted?

A. We Accept all major credit cards. 


Q. Do you offer a dating program? or Terms? 

A. We do not currently offer a dating program, but you may apply for net terms by completing a term sheet and providing 3-5 valid references.


Q. How do I purchase products online from your company?

A. VIP International is a wholesale company the supplies home and garden decor to our distributors throughout the country. In order to view pricing you must be a valid retail company that distributes home decor products. You may register with your company information by clicking the "Register" link at the top of the web page. You will be asked to provide your company information at that time, and also create a password that you will use to Sign in at future dates.


Q. How do I view pricing?

A. After you have registered your company information with our website, your application will be reviewed and processed. Once verified you will receive a welcome email and you can begin using our website. Your email address and password submitted will allow you to Sign In to the website after you receive the welcome email. After a valid Sign In you will then be able to view pricing and add items to your cart.


Q. How do I order?

A. You can order online through our website once you have registered or by calling our office during business hours (8am -5pm pst). Our customer service agents are always available to help you with questions regarding an order.


Q. What if I am a California Resident?

A. In compliance with the tax rules and regulations for California, all California customers must provide an active Resale License Number. All orders will be held until a Resale License Number is received and verified. Customers outside of California are not required to provide this number, but it is recommended.


Q. Do you ship outside the US?

A. Yes. We ship to destinations throughout the world. Shipments leaving the US will need special documentation and may incur additional fees and tariffs imposed by your local government. These fees are not included in the price of the product and vary from country to country. Most international shipments are handled through a broker that is familiar with your country's taxes and tariffs. If you have not used a forwarder or broker, then contact our customer service agents (916-638-5802 - support@viphomeandgarden.com) for more information.

Q. What is your Claims and Return Policy?