FAQ

Q. What is your minimum order amount?

A. Our minimum for new orders and re-orders is $500.

Q. Do you offer Discounting?

A. Yes. We have a standard discount program that is based on order volume:

  • Order $1,000+ = 5% Discount (per order)
  • Order $2,500+ = 10% Discount  (per order)

Discounts are applied to each new order submitted that exceeds the stated order $ amount.

*Discounts for annual volume are available and must be approved by managment.

Q. Is everything in-stock?

A. Our average fill rate is 75-85% complete. We strive to keep our products in stock as much as possible, however items may be out of stock and will be shipped when available. 


Q. Which credit cards are accepted?

A. We Accept all major credit cards. 


Q. Do you offer a dating program? or Terms? 

A. We do not currently offer a dating program, but you may apply for net terms by completing a term sheet and providing 3-5 valid references.


Q. How do I purchase products online from your company?

A. VIP International is a wholesale company that supplies home and garden decor to our distributors throughout the country. In order to view pricing you must be a valid retail company that distributes home decor products. You may register with your company information by clicking the "Register" link at the top of the web page. You will be asked to provide your company information at that time, and also create a password that you will use to Sign in at future dates.


Q. How do I view pricing?

A. After you have registered your company information with our website, your application will be reviewed and processed. Once verified you will receive a welcome email and you can begin using our website. Your email address and password submitted will allow you to Sign In to the website after you receive the welcome email. After a valid Sign In you will then be able to view pricing and add items to your cart.


Q. How do I order?

A. You can order online through our website once you have registered or by calling our office during business hours (8am -5pm pst). Our customer service agents are always available to help you with questions regarding an order.


Q. What if I am a California Resident?

A. In compliance with the tax rules and regulations for California, all California customers must provide an active Resale License Number. All orders will be held until a Resale License Number is received and verified. Customers outside of California are not required to provide this number, but it is recommended.


Q. What is your Claims and Return Policy?