General Policies


>> Shipping Terms
>> Returns and Claims

Office Hours:

Monday – Friday: 8 am to 5 pm PST 

Saturday & Sunday: Closed

Pick-Up Hours:

Daily 8 am to 3 pm PST


Popular Questions

Q. What is your minimum order amount?

A. Our minimum for new orders and re-orders is $500.

Our minimum order amount will ensure you receive flat rate shipping on your order including any back‑orders.

Q. What is my shipping going to cost?

A. Shipping is capped by each zone that it ships to and applies to back-orders. See our Shipping  Terms

  • West = 14%
  • Central = 16%
  • East = 18%

Q. Do you offer Discounting?

A. Yes. We have a standard discount program that is based on order volume:

  • Order $1,000+ = 5% Discount (per order)
  • Order $2,500+ = 10% Discount (per order)

Discounts are applied to each new order submitted that exceeds the stated order $ amount.

*Discounts for annual volume are available and must be approved by management.


Backorders

  • On average, orders ship 75-85% complete.
  • Items not shipped with the original shipment will be processed when they become available.
  • •• Backorders under $100 will not ship until the available order dollar amount exceeds $100.
  • •• Orders will be closed at the end of each year unless a specific ship date is given or unless requested by the customer.
•• Products availability is not guaranteed••

Q. Which credit cards are accepted?

A. We Accept all major credit cards.

Q. Do you offer a dating program? or Terms?

A. We do not currently offer a dating program, but you may apply for net terms by completing a term sheet and providing 3-5 valid references.

Q. How do I purchase products online from your company?

A. VIP International is a wholesale company that supplies home and garden decor to our distributors throughout the country. In order to view pricing, you must be a valid retail company that distributes home decor products. You may register with your company information by clicking the "Register" link at the top of the web page. You will be asked to provide your company information at that time, and also create a password that you will use to Sign in at future dates.

Q. How do I view pricing?

A. After you have registered your company information on our website, your application will be reviewed and processed. Once verified you will receive a welcome email and you can begin using our website. Your email address and password submitted will allow you to Sign In to the website after you receive the welcome email. After a valid Sign In you will then be able to view pricing and add items to your cart.

Q. How do I order?

A. You can order online through our website once you have registered or by calling our office during business hours (8am -5pm pst). Our customer service agents are always available to help you with questions regarding an order.

Q. What if I am a California Resident?

A. In compliance with the tax rules and regulations for California, all California customers must provide an active Resale License Number. All orders will be held until a Resale License Number is received and verified. Customers outside of California are not required to provide this number, but it is recommended.