Returns and Claims

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You can contact our claims department directly 

by phone: 916-638-5802 option 1 

by email:

  • Report all damages and claims within 5 business days of receiving your shipment. See Return Policy 
  • Note any damages on the B.O.L (Bill of Lading) at the time of delivery.
  • Contact VIP with any questions regarding claims or shipments.

Return Policy 


  • 14 day return policy for damaged items. 
  • Damaged items that are not scheduled to be returned within 14 days of receiving may not be accepted. 

Defective Items

  • 30 day return policy for defective items. 
  • Defective items are items that do not perform or function the way they are intended. 
  • Defects do not include broken glass, damaged or bent items.