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General Policies

General Policies

Minimum: $500

Reorder: $500

Office Hours:

Monday - Friday 8am to 5pm pst.

Saturday & Sunday - Closed

Pick-up Hours:

Daily 8am to 3pm .

Office Phone: 916-638-5802

Office Fax: 916-638-1565

Credit Cards:

All Major Credit Cards

Net 30

• All customers must fill out a Credit Application

• $500 minimum initial order

• Credit Card Backup may be required

• Past due balances are charged 18% APR.

Business Check

This method of payment may delay shipment

due to processing. 

Return Policy

Damages: 14 Day return policy for damaged items.

Damaged items that are not scheduled to be

returned within 14 days of receiving may not be

accepted.

Defects: 30 Day return policy for defective items.

Defective items are items that do not perform

functionally the way they are intended.

Defects do not include broken glass, damaged or

bent items.


More Frequently Asked Questions

VIP International is a wholesale company that supplies home and garden decor to our distributors throughout the country. In order to view pricing, you must be a valid retail company that distributes home decor products. You may register with your company information by clicking the "Register" link at the top of the web page. You will be asked to provide your company information at that time, and also create a password that you will use to Sign in at future dates.

After you have registered your company information on our website, your application will be reviewed and processed. Once verified you will receive a welcome email and you can begin using our website. Your email address and password submitted will allow you to Sign In to the website after you receive the welcome email. After a valid Sign In you will then be able to view pricing and add items to your cart.

You can order online through our website once you have registered or by calling our office during business hours (8am -5pm pst). Our customer service agents are always available to help you with questions regarding an order.

In compliance with the tax rules and regulations for California, all California customers must provide an active Resale License Number. All orders will be held until a Resale License Number is received and verified. Customers outside of California are not required to provide this number, but it is recommended..

Apply for credit Net30 Terms by completing a Credit application and Terms agreement.
••Not all customers are approved.
••Application process time: 2-4weeks, may delay order shipment
••Credit Card Backup may be required

Discounts can be negotiated and are based on annual sales volume and order frequency.
If you are interested in seeing whether you qualify for additional discounts, please contact your sales representative.

Claims

You can contact our claims department directly

by phone: 916-638-5802 option 2

by email: [email protected]

Report all damages and claims within 5 business days of receiving your shipment. See Return Policy

Note any damages on the B.O.L (Bill of Lading) at the time of delivery.

Contact VIP with any questions regarding claims or shipments.

Return Policy

Damages

14 day return policy for damaged items.

Damaged items that are not scheduled to be returned within 14 days of receiving may not be accepted.

Defective Items

30 day return policy for defective items.

Defective items are items that do not perform or function the way they are intended.

Defects do not include broken glass, damaged or bent items.




What is Order Volume Discount?

This discount is applied to orders that meet the minimum Order Volume Amount for each discount and is carried through to the backorder

» Other discounts or promotions do not apply

»» Discount valid for original qualifying order

»»Discount does not apply for add‑ons or non‑qualifying new orders