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Ordering Information


What is Order Volume Discount?

This discount is applied to orders that meet the minimum Order Volume Amount for each discount and is carried through to the backorder

» Other discounts or promotions do not apply

»» Discount valid for original qualifying order

»»Discount does not apply for add‑ons or non‑qualifying new orders


More Frequently Asked Questions

Apply for credit Net30 Terms by completing a Credit application and Terms agreement.
••Not all customers are approved.
••Application process time: 2-4weeks, may delay order shipment
••Credit Card Backup may be required

Discounts can be negotiated and are based on annual sales volume and order frequency.
If you are interested in seeing whether you qualify for additional discounts, please contact your sales representative.

Claims

You can contact our claims department directly

by phone: 916-638-5802 option 2

by email: [email protected]

Report all damages and claims within 5 business days of receiving your shipment. See Return Policy

Note any damages on the B.O.L (Bill of Lading) at the time of delivery.

Contact VIP with any questions regarding claims or shipments.

Return Policy

Damages

14 day return policy for damaged items.

Damaged items that are not scheduled to be returned within 14 days of receiving may not be accepted.

Defective Items

30 day return policy for defective items.

Defective items are items that do not perform or function the way they are intended.

Defects do not include broken glass, damaged or bent items.






Trade shows and Showrooms:

Each year we attend some of the biggest Trade shows for the Gift and Home Industry.

 Our showrooms are designed in a way to fully show you what you can do with our decor. We invite you to come to visit at any of these locations and walkthrough for yourself. Our showroom in our corporate office is open year-round during regular business hours.     

You can Find us at the following Permanent Trade Show Locations:

America's Mart Building 2 - #1033
World Market Center Building C - #777
Dallas Market Center Trade Mart - #1644
Minneapolis Mart Orange O-#355
Columbus Market Place Room #103
Denver Mart Room #M1242

Our representatives work in local territories to better assist our customers of all sizes. While our representatives act as independent contractors they are an extension of our team. Their responsibility is to represent VIP to the best of their abilities and with the highest amount of service and integrity. Our reps are the best link to better service your business needs.