Ordering Information

Office Hours:

Monday - Friday: 8am to 5pm pst.

Saturday: Closed

Sunday: Closed

Contact Information:

Office Phone: 916-638-1565

Office Fax: 916-638-1565

[email protected]?

Credit Cards & Business Checks

• All major credit cards are accepted

• Business Checks may delay shipment due to processing.

Net 30

• All customers must fill out a Credit Application

• $500 minimum initial order

• Credit Card Backup may be required

• Past due balances are charged 18% APR.

Shipping Damages

• Shipping damages must be reported within 5 business days

• Damage returns must be scheduled within 14 days of claim

• Inspect all items and boxes at the time of delivery

• Note any possible damages to items or packaging at the time of delivery

Defective Products

• 30 Day return policy for defective items

• Defective items are items that do not function the way they are intended

• Defective items do not include variations in paint paterns, patina or antique paint finish

VIP International is a wholesale company that supplies home and garden decor to our distributors throughout the country. In order to view pricing, you must be a valid retail company that distributes home decor products. You may register with your company information by clicking the "Register" link at the top of the web page. You will be asked to provide your company information at that time, and also create a password that you will use to Sign in at future dates.

After you have registered your company information on our website, your application will be reviewed and processed. Once verified you will receive a welcome email and you can begin using our website. Your email address and password submitted will allow you to Sign In to the website after you receive the welcome email. After a valid Sign In you will then be able to view pricing and add items to your cart.

You can order online through our website once you have registered or by calling our office during business hours (8am -5pm pst). Our customer service agents are always available to help you with questions regarding an order.

In compliance with the tax rules and regulations for California, all California customers must provide an active Resale License Number. All orders will be held until a Resale License Number is received and verified. Customers outside of California are not required to provide this number, but it is recommended..

Apply for credit Net30 Terms by completing a Credit application and Terms agreement.
••Not all customers are approved.
••Application process time: 2-4weeks, may delay order shipment
••Credit Card Backup may be required

Discounts can be negotiated and are based on annual sales volume and order frequency.
If you are interested in seeing whether you qualify for additional discounts, please contact your sales representative.

Claims

You can contact our claims department directly

by phone: 916-638-5802 option 2

by email: [email protected]

Contact VIP with any questions regarding claims or shipments.

Return Policy

Damages

Report all damages and claims within 5 business days of receiving your shipment

Damaged items that are not scheduled to be returned within 14 days of receiving may not be accepted

Note any damages on the B.O.L (Bill of Lading) at the time of delivery

Defective Items

30 day return policy for defective items.

Defective items are items that do not perform or function the way they are intended.

Defective items do not include variations in paint paterns, patina or antique paint finish