Shipping Information


Changes effective October 1, 2019

Shipping Policies

Our Standard shipping time is 1-3 days from the time we receive the order.
This does not include transit time. Transit time is determined by the carrier that is ships with and the ship to location.

Small parcel shipments are made using FedEx Ground. Pallet sized orders are shipped using the one of our standard common carriers (ie. FedEx, UPS, Estes, Mountain Valley, etc.).
We strive to use the most effective and reliable shipping method possible.

Orders that are placed over $1,000 will be shipped at 15%. See our Flat Rate Shipping information below.
•• Order Minimum:
$500 is our mimimum order amount for all orders including re-orders.
•• Orders Under $1,000
Orders from $500 - $999 will be shipped at market rate.
Shipping percentage will vary based on location and items ordered.
We will cap your freight at 25%. Freight costs that exceed 25% will be paid by VIP.
•• Backorders:
Backorders will ship using at the same rate as the initial order.
Backorders for orders over $1,000 will ship at 15%.
Backorders for orders $55-$999 will ship at market rate.
•• Backorder Minimums:
Ground Shipable backorders will ship when the available order amount exceeds $150.
Truck Shipable backorders will ship when the available order amount exceeds $350.
(Truck Shipable backorders are orders containng items that must ship via Truck)

On average, orders ship 75-85% complete. Items not shipped with the original shipment will be processed when they become available.
•• Products availability is not guaranteed

What is Flat Rate Shipping?

Flat rate shipping is applied to orders that exceed $1,000 at the time they are placed. Shipping is charged at 15% of your total order volume at the time of shipment and only for the items actually shipped.

Regardless of what you order big, small, light or heavy, your shipping percentage will not change. You can always be aware of what your shipping cost will be before your shipment ever leaves the door.




As we stive to offer upfront pricing with our Flat Rate shipping, there are a few things to know when shipping that will save you money: 

Posssible additional Fees

•• Lift Gate:  Covered when Noted - Lift Gate service offered at no additional charge, but must be noted on the order prior to shipment.
•• Residential Delivery: Not Covered - Delivery Service is based on delivery to commercial locations
•• Inside Delivery: Not covered - If you accept inside delivery from a trucking company they may charge you an additional fee. This fee is different for each carrier and it is not covered in the Flat Rate shipping percentage.

•• Rural Delivery: Not Covered - Delivery Service is based on delivery to commercial locations

If you have any questions or concerns please contact our Shipping Department.